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It is now p. M and the balloons have deflated, I called the store and told them about it, the guy said there's nothing he can do. I said I will gladly take the picture to show, he said there's nothing he can do, that was rude and really pissed me off.
I don't think I'll be going back to the Royal Palm Beach location. Very disorganized and this was the icing on the cake for me.
I ordered a game from online store. I received a defected copy. I have been trying to reach customer service for 10 days but no use.
I waited on holed for more than an hour and didn't get through. I send an email via their site no one got back to me. I also replied to the order confirmation address and still didn't receive any response.
So frustrated I will never order any thing from this store. They have come a long way with customer service lately.
The next day delivery is amazing and if there is an issue with your order, they make it top priority to fix it as quickly as possible.
They even gave me extra balloons and decorations for my trouble even though it was no trouble at all because they resolved the issue in no time. This is the absolute best place for Halloween supplies and costumes!
Customer for life! They are The worst about advertising customizing supplies. I was charged immediately, but my order was never sent out.
I asked for a refund and that yet still won't happen until the find my order in their warehouse system. I will never purchase with them again.!
Comment Thank you Respond as company Share Helpful 2. I was greeted at the door with a big smile from none other than Anthony Vega.
He helped my pick out and plan my 10 year old sons birthday theme. He is a really good worker. I would like to commend an employee of your Clifton store, sheena Simms.
Sheena went out of her way to help me arrange a set of balloons for my granddaughter party. The color arrangement was beautiful, we received a lot of compliments!
She took the time out of a busy Saturday to help me with the arrangement, and also helped me find other items in this store that I needed.
This employee was also helping other customers as well, and was polite and courteous to the other customers as well. Please commend this valued employee.
Nov 04 PissedConsumer of San Francisco, CA. Charged for no Halloween costume. They never responded back to me!
Anonymous PissedConsumer Nov 04 Its November. Who cares? Location San Francisco, California. Nov 01 Geordan. Just confused.
Location Fort Walton Beach, Florida. Pros Variety of costumes. Cons No good customer service. Preferred solution Full refund.
Oct 31 PissedConsumer Patiently waited in line in your Hilliard, Ohio location while your employee yelled about how they were short staffed and people called off.
When I finally reached the cashier 35 mins. Your employee informed me that I would have to wait 45 mins because they already received an order for 40 balloons.
She didnt even try to help me at all after waiting that long. Highly disappointed. I will not be wasting my money here ever again.
I was a cashier for 8 years in high school and college, and Ive blown up balloons it literally requires no brainpower and it would not take me 1 minute per balloon.
Oct 27 PissedConsumer SURPRISED BY CUSTOMER SERVICE. I am in Canada and was desperate to send a ballon arrangement to a friend for her bday. Thanks to the overall lack of information by all, laurel store and customer service who both had an awful attitude, I had to not proceed with my order.
Professionalism was totally Party City Products and Services Reviews Product or Service Reviews. Related Companies Company Reviews. Compare Companies Party City.
My family went in the store in Beaumont Texas to get some graduation products for my preschooler. They were not helpful at all.
When they ask to find a product in your store location they pointed with their finger as if they worked for party city.
They did not assist Location Beaumont, Texas. May 18, PissedConsumer of Pendleton, IN. To stop an order that was just placed. I placed order for curbside and once checked out states one item be mailed I need stuff today so I no longer want the order!!
Location Pendleton, Indiana. May 18, Ronnie R. Google Pay Decals for your locations. We wanted to supply you with our latest May 05, Shanita S.
Took my money no products. I spent They tell me that they cannot deliver because they got it to late I place the order at that day, they told me I would get a refund and it has been since the 29th of April, I sent several emails no response and called no answer, very disappointed in this company.
Pros Wide range of products and the prices. Cons Poor service No resolution to issue Untrue responses from customer service.
Apr 30, PissedConsumer of Kingston, PA. Replacing items. But like I said one balloon is damage!! Location Kingston, Pennsylvania. Apr 24, henna p.
Price Affordability. Discounts and Special Offers. Value for money. Delivery Service. Product or Service Quality. Turnaround Time.
Advertised vs Delivered. Exchange, Refund and Cancellation Policy. Customer service. Contact Party City Customer Service Website:. Mailing Address:. Suite 1 25 Green Pond Road.
Rockaway , New Jersey Reviews Show reviews that mention. Filter review. Check our FAQ Verified Reviewer. Oct 01, Destinee G.
Good morning, I placed an order last week for same day delivery. I ended up calling that afternoon because it never said that my order was ready.
When I called I spoke with a manager, and he told me that they didn't have the product in store even though it was showing Comment Helpful 0 Not helpful 0.
Preferred solution Full refund. Share Share Tweet. Sep 19, PissedConsumer of Denton, TX. View full review. Location Denton, Texas.
Sep 14, PissedConsumer of Moreno Valley, CA. I payed extra shipping and you don't even get it here I have yet to talk to Anyone yet who will rectify the situation like this is ridiculous I want my money back and I'm going public social media whatever it takes to know what you guys did.
Let alone you have multiple stores in Canada and I'm in Canada but you shipped from the states and tried to just drop it at a pharmacy asking who I was are u serious with the couriers you have!
Comment Helpful 1 Not helpful 0. Anonymous PissedConsumer Jul 05, That was a typo NO STARS I GIVE THEM. Cons Management Poor service Poor customer service.
Reason of review Order processing issue. Jun 16, Fallon of Toronto, Canada. Cashout with no balloon orders. Hi, It's the obseine how a sales rep refused to dedicate one cash with no balloon orders to make the service fast.
Raveen at Richmond Hill, ON Location was really rude and held the line for more than 30 mins wait. It was the worst customer service and I would never go Location Richmond Hill, Ontario.
Service Party City Canada Cashier. Party City Canada Products and Services Reviews Product or Service Reviews.
Related Companies Company Reviews. Compare Companies Party City Canada. Party City. Mar 13, Alea of The Valley, Anguilla.
Online Help Review. I placed an order first i was contacted by customer care 3 days later i need a contact number the service is no good i placed an order and cancel my order i need help.
Jan 25, PissedConsumer of Mississauga, Canada. WORST EXANGE POLICY. YOU BUY ON PARTYCITY. CA PAY FOR POSTE CANADA SHIPPING BUT THEY SEND IT TO YOU FROM USA!
SO OF COURSE U DONT GET UR PRODUCT AT TIME!!! AND THEY CHARGED NEVER BUY FORM THEM CANADA.. HAVE BEEN BLOCK FROM THEIR FB PAGE , RUDE CUTOMER CALL THAT CUT THE CALL!!!
I DONT THINK SO.. Anonymous PissedConsumer Jan 30, THEY BLOCK ME TWICE FROM THEIR FACEBOOK PAGE.
Service Party City Canada Customer Care. Sep 26, PissedConsumer of Ottawa, Canada. Shipping RIPOFF. I ordered from PartyCity.
I get my shipping notification. I just looked through a few boxes at the top of the full dumpster when a middle-age female Party City employee at Comment Helpful 1 Not helpful 0.
Service Party City Manager. Pros Party merchandise. Cons No response from company Manger was very rude and no help No accountability for hostile agreessive actions by employee.
Reason of review hostile employee. Preferred solution respond responsibly and deal with hostile employee who uses police against people. Oct 30, Brittanie M of Mesa, AZ.
Very disappointed about costume quality. I purchased a costume for my son, he wanted to be an FBI cop for halloween and while looking online i found one at party city.
We were able to try it on and it was too big for him but i figured I would get it and it would last a few years.
I took it home and threw it Anonymous PissedConsumer Oct 31, Pros Ease of location. Cons Quality. Reason of review Bad quality. Oct 30, Gabriell of Detroit, MI.
Email coupon not recieved. Waited 3 days still nothing. You could give codes after people do survey.
To be writen down. Pros Products. Cons Coupons suck Customer service or false shipping options. Preferred solution Send me my coupon. Oct 30, Yovanny of Atlanta, GA.
Haven't got no info or email about my order. I see a pending dollar transaction on my account. Checked all folders.
Reason of review Order processing issue. Oct 29, Pam o of Milpitas, CA. Unprofessional, rude and classless manager! About 30 minutes ago my daughter and I were in your Lodi, CA store.
While waiting in line to pay the employee at the register needed a price check, to where the gentleman making a balloon bouquet walked over and helped his fellow worker.
While he was assisting her, over the very loud walkie talkies the manager asked the male employee if he finished an order to be picked up.
To which he answered , no, he was finishing a balloon bouquet order and helping with a customer at the register.While blowing them up I noticed that they were not using any type of sealing mechanism other than the string tied to the end. The party city in Hoover Alabama was very unprofessional I called multiple times for an order I placed to be delivered for my son's memorial but I only received someone talking to me like I was stupid and I don't appreciate it they should have some kind of training because they don't know how to interact with a customer to solve problems just all around bad service still didn't receive my balloons I had to buy them from family dollars and get a helium tank from dollar general Rubbellos Englisch I would like my money back because I didn't receive my order I'm not going to any store for my refund because I didn't pay Reichenbacher Lotto a store I would like my money refunded back on my card please and thank you User's recommendation: I don't recommend delivery or calling a store about a delivery they were very rude. Change country. She knows more than the stupid manager or whatever u want to call her!!!